Friday, October 10, 2014

CenturyLink, Please Fix My Internet

I've been rather quiet this week, and it's not because I'm happy or even satisfied with Nebraska's game last weekend with Michigan State. (And don't get me started about UNO's exhibition hockey game against the Canadian NAIT team.)

My reason is more basic; I've spent the week moving into a new home. Just about everything has been moved.

Except for my internet service. CenturyLink moved the phone and Ptism TV service on Tuesday. But the internet didn't work. After fighting with it most of the afternoon, the CenturyLink technicians realized that the service had been disconnected from my account. So they told me that I had to add it back in with their customer support office. Which I did, and I was told it would be back on Wednesday.

But nothing happened all day. Wednesday evening, I called CenturyLink and was informed that the order was complete and if it wasn't working, it was something for tech support to resolve. Tech support identified an issue with how our service was provisioned and that he was forwarding it onto the team that configures that. After a lengthy wait for the other team without a response, we agreed that the tech could call me back once it was resolved.

No such call was relieved. Just before going to bed, I did notice that the internet light wasn't blinking red anymore.

It still didn't work Thursday morning, so I called CenturyLink again...and now was told that the install wasn't scheduled until Monday. And that I would have to wait.

Tried a couple of other CenturyLink phone numbers. Same response. I've even called CenturyLink's executive offices in Denver. No response.

So I called Cox, the other phone/internet/TV provider in Omaha out of desperation. My history with Cox isn't good: high prices that you are locked into after the initial period has expired. But I'm starting to get desperate.

And got what I expected. Higher prices for less service... And they'd be even slower to get me online.

So rather than risk the rest of my service getting screwed up, I'm sticking with CenturyLink.

Very grudgingly. And on a lot of faith that CenturyLink is actually going to fix things on Monday that were supposed to have been done three days ago.

Or really because I'm not able to spend a day to allow Cox to rewire my house next week. 

Frankly, I'm not sure either company really deserves my business. But it's kind of hard for me to go without these services.

So now it's back into my "come of silence"... Thanks to CenturyLink.

1 comment:

Patrick said...

My girlfriend has a history of horrible customer service with CL. I have Cox, and don't particularly like them. least so far, when they say they'll be somewhere or do something, they've done it.